How Look Mam No Hands Transformed Operations and Saved Thousands with UO
The Challenge: Controlling Costs and Orders Across Multiple Locations
LMNH Hospitality, a family-owned business with five cafes spread across Dublin and Meath, faced significant challenges managing orders and stock from 12 different suppliers. With no formal system in place, errors in ordering and stock control were frequent. Incorrect products, duplicate orders, and a lack of traceability led to wasted time, unnecessary expenses, and even food waste.
“Whether it was suppliers getting the order wrong or our team not noting it down properly, it resulted in receiving products we didn’t carry. Fresh goods would often go to waste, as they could only be collected the next day,” shared Barry Drumm, CEO of LMNH Hospitality.
LMNH’s staff struggled to keep track of what was ordered, by whom, and when. They’d frequently find themselves stuck with surplus stock or in situations where they had to make room for incorrectly delivered goods. Managing these issues across five locations, with no clear communication or history of orders, became a daily frustration.
The UnifyPremium Solution: Streamlining Orders and Stock Control
When LMNH implemented UnifyPremium, the transformation was immediate. The system allowed them to create approved product lists for each location and track every order with full traceability.
“UnifyPremium put a line through all of those issues overnight—it just stopped. We can now control orders, monitor quantities, and have a complete order history. The human errors vanished,” said Barry.
UnifyPremium provided clear communication across the entire team and between locations. With a central platform, every team member knew exactly what to order and when, drastically reducing errors. LMNH no longer had to waste time dealing with incorrect deliveries, and the company could finally focus on quality service, perfecting their menus, staff training, and expanding the business.
Easy Implementation and Immediate Results
After hearing about UnifyPremium from an executive chef, Barry wasted no time in researching the solution. “The next day I was in the office googling it, and by the following week, we were live!”
Onboarding staff was seamless. According to Barry, "It’s so simple. Pick your products, pick your delivery day, send your order, and job done! Even with delivery check-ins, the team got it after one demo—it’s so user-friendly.”
With each new store opening, the process remains effortless. “When we opened our latest location, all I had to do was send the store details, and it was live! All the products were there, ready to order.”
UnifyPremium’s Ongoing Impact on LMNH’s Operations
UnifyPremium didn’t just fix LMNH’s immediate challenges—it continues to drive growth and efficiency. Barry credits the system with unifying all aspects of the company’s operations, especially through its powerful reporting features.
“Every Monday morning, we run reports to check orders from the previous week. We know our margins and real GPs instantly, without waiting for reports. I can check any store, any issue, anytime, all from my phone. I can't imagine going back to how things were before, where I had to drive to every store just to check stock,” Barry explained.
Looking Forward: Room for Even Greater Efficiency
Though LMNH has had a smooth experience with UnifyPremium, Barry sees even more potential. “One feature I’d love is the ability to set order caps for our team, so we avoid overstocking. Streamlining this even further would reduce the margin for error even more!”
Why UnifyPremium is a No-Brainer for Any Restaurant
For Barry, the results of using UnifyPremium speak for themselves: “Unify has transformed the way we do business. I’d recommend it without hesitation. It gives you control and access to information at your fingertips. In a challenging industry like hospitality, Unify is a massive piece of the puzzle. It pays for itself overnight.”
LMNH’s newest location, Unit 7 The Crossings West, Adamstown, Lucan, Co. Dublin, is set to open in September, and Barry is confident that UnifyPremium will once again ensure a smooth, stress-free launch.
We at UnifyOrdering wish Barry and the team at Look Mam No Hands every success with their new venture.
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